As announced December 10, 2020, on Capital Markets Day by Aegon CEO Lard Friese, Transamerica will discontinue sales of their individual, standalone Long-Term Care (LTC) business on March 31, 2021.
In addition, acceptance of applications under approved multi-life cases (worksite and association) will end on June 30, 2021. LTC riders on life insurance policies are not affected. The only impacted products are TransCare® II and TransCare® III.
It’s important that you know your clients with existing policies are not impacted. Their customer experience will stay the same, and they will not experience any change in their service.
INDIVIDUALLY SOLD, STANDALONE LTC
- Paper, fax, and LTC eApp applications must be signed, dated, and received by Transamerica no later than March 31, 2021.
- Applications for individual coverage received on or after April 1, 2021, will not be processed.
MULTILIFE LTC – WORKSITE AND ASSOCIATION
- The last day to submit paper, fax, and eApp MultiLife applications under approved MultiLife cases is June 30, 2021.
- MultiLife applications received on or after July 1, 2021, will not be processed.
For both Individual and MultiLife LTC, agents contracted to sell TransCare® II and TransCare® III products will have their agent agreements amended to “servicing-only agent.” Upgrades in coverage will not be allowed after March 31, 2021, unless contractually required by the insurance policy.
FREQUENTLY ASKED QUESTIONS
Take a look at Transamerica's FAQs for other details about the transition, mailing addresses, and fax number.